Partnered with stakeholders across Supply Chain, IT, and Finance to document and resolve issues, identify process gaps, and implement improvements in reporting workflows.

Act as Coupa SME supporting post-go-live stabilization and optimization of Procure-to-Pay (P2P) workflows across Procurement, Finance, and Supply Chain teams as different systems needed to be interacted with, Ariba, ePay and ServiceNow.

Designed and deployed executive dashboards in Power BI, integrating data from SAP Ariba, Coupa, and ServiceNow to provide visibility into contract renewals, supplier KPIs, and spend compliance → saving over $1.9M in non essential renewals for the company by efficient asset / hardware utilization analysis.

Collaborated with developers and business stakeholders to ensure analytics solutions were tested, validated, and fully adopted across multiple departments, specifically Warehouse Management Systems teams.

Supported the Procurement Transformation initiative, assisting with SAP Ariba and Coupa rollouts, and mapping business processes into digital workflows → approval notifications and automated reminders for deadlines.

Partner with IT and developers to support Coupa-to-ERP integrations, performing data validation, troubleshooting API failures, and resolving transaction discrepancies.ding renewals, pricing negotiations, amendments, and SLA compliance and reduced the time approval of contracts by 40% through Power Automate.

Preparation of BRDs, process maps, KDS, Fit Gap and Functional Specification Document to integrate SAP Ariba and Coupa transfer of data for procure to pay modules, entire end to end needed to be a visual map for execs.

Coordinated with Legal, Risk, and Information Security teams to ensure compliance with third-party risk management (TPRM) policies and vendor due diligence requirements.

Developed automation and reporting enhancements using Power Automate and SQL queries, reducing manual reporting effort by 30% and ensuring real-time visibility of procurement data.

Develop and maintain Power BI dashboards and SQL-based reporting pipelines integrating Coupa & SAP Ariba.

Partnered with stakeholders across Supply Chain, IT, and Finance to document and resolve issues, identify process gaps, and implement improvements in reporting workflows.

Manage global deployment roadmap to ensure improvements are provided to enhance the employee experience.

Used ServiceNow tech for support team for day to day ticket queries supporting all Workday modules for 500K employees, training documents, job aids and change management for HR processes on Workday.

Supported Workday implementation through managing data migration / API from various diverse legacy systems.

Manage data integrity and cleansing of existing data and deploy executive dashboards using Power BI / Workday.

Leveraging business insights and metrics to create a successful HR strategy for clients on Workday HCM.

Decreased time to generate vacation report by 75%, time and absence real time reporting efficiency by 50%.

Partner with clients and various internal departments to understand employees pain points and to understand how to best prioritize features.

Utilize project management and prioritization abilities to effectively introduce new processes and procedures.

Led product development & strategy for the core components of new release of Workday and ServiceNow: onboarding, talent acquisition and employee performance, learning user management, & support / change mgmt.

Acted as functional Coupa administrator, supporting configuration, reporting, and integration with SAP Ariba and ServiceNow within Finance and Procurement ecosystems.

Successfully reduced vendor and IT expenses by over $500K by optimizing software spent

Incident Management tracking and analyze retain incident reports to identify trends, patterns, and emerging safety risks.

Led the project in integration testing and validation for Coupa-to-ServiceNow and ERP data flows, identifying defects and ensuring data integrity across systems with a team of UAT testers.

Provided production support and incident resolution for Coupa-related issues, including expense discrepancies, transaction failures, and reporting gaps.

Conducted regular data audits to ensure accuracy, compliance, and consistency across candidate, requisition, and hiring data; resolved discrepancies and improved data governance practices.

Led user training and enablement, creating documentation and delivering hands-on support for recruiters, hiring managers, and HR partners.

Streamlining warehouse operations using data metrics managing over 134,781 SKUs and a stock value of over $1B USD in inventory management in Manhattan Active WMS that is audited and tracked.

Achieved 100% inventory accuracy for fiscal year audit counts and thorough product spend management.

Optimized workflows and improved operational efficiency by automating processes using SAP ERP, WMS, Power BI, and ServiceNow, bringing in data from various systems and automating using Power Automate from O365.

Built an ETL process to extract the data, transform it into a unified format, and load it into a dashboard highlighting delivery KPIs.

Manage the project of re-implementation of splitting Workday from the US entity and giving a separate tenant for the Canadian business with different workflows and business processes.

Successfully implemented EIBs for integrating missing time entry data from Kronos software, performance ratings, learning completion status and assigning organizations and updating payroll IDs or ADP payroll integration.

Deploy scheduled reporting and create a system to integrate quarterly executive reports into Power BI dashboards.

Overall solutions design deliverables and ensure project estimates account for all activities in the project scope, including project management and application development and software quality assurance reviews.

Develop business case to support the recommended strategy, socialize recommendations and secure senior leadership support to proceed.

Actively participated in HRMS implementation (UKG), involved with implementation of Recruitment, Time and Absence & Onboarding modules.

Conducted UAT testing on Coupa Procurement and SAP Ariba dashboards and implemented API integration with DocuSign for contract completion once approvers process was triggered through the system.

Designed and deployed Power BI dashboards to track vendor spend, renewal timelines, and supplier KPIs.

Validated data accuracy across procurement and HR systems (SAP → Coupa → Excel → Power BI).

Built Power BI dashboards tracking vendor spend, contract renewals, and supplier KPIs, providing executives with visibility into $50M annual procurement spend.

Developed quarterly executive reports automated through Power BI, tracking contract costs, invoice accuracy, and franchisee purchasing trends.

Supported executives with data-driven insights for supplier negotiations and vendor performance reviews.

Managed the reporting and analytics for detailed HR data in recruiting and workforce management analysis for building assessment tools for after the pandemic, including various HR dashboards and automated metrics.

Working with Finance and accounting team to collaborate on reporting initiatives by streamlining the reporting from Oracle Finance using Power Automate and Power BI to deliver dashboards to executives.

Developed an internal tool using UI path, Power Automate and Power BI that scanned incoming invoices and extracted / parsed data into Power BI and created a payment file to be imported by an XML script. This tool has estimated to have saved the bank $350-$400K in manual labour hours.

Managed the SAP Ariba procure to pay business module and optimized payment workflow between AP and finance resulting in optimization of 30% time reduction in vendor payments.

Driving Digital Sourcing & TPRM Transformation: eSourcing tools & payment tools - automated Third Party security management system for Vendor Due Diligence, annual Vendor attestations & Vendor Materiality Assessments.

Performed intake and prioritization of new requests, elicited business requirements, designed solutions and worked closely with stakeholders for requirement fulfillment throughout the change lifecycle

Part of team that led the management of team’s budget (between $10-20M) - including accruals, budget forecast updates, reconciliation to plan and education and training of team and partner groups.

Managing project scope, deliverables, customer expectations while identifying changes in scope and/or - project risks or delays.

Migration of data documented & technical documentation from Dynamics 365 to Oracle Fusion Finance module.

Implementing AI product AIDA in drive thru’s to create voice generated data directly into Power BI data models to understand customer’s linguistics and drive thru efficiency during the pandemic.

Integrated Databricks pipelines with Workforce Management and Scheduling data, ensuring accurate and real-time analytics on vendor spend and supplier performance per franchise unit.

Testing of data governance, employee information retention and conversion of 10M+ conversations occurring in drive through locations in cloud based servers into 50+ Tim Horton’s drive through’s across Canada on AWS cloud and structuring data through AirTable and into Power BI for further analysis.

Orchestrated the strategic distribution of products through a refined allocation system, optimizing inventory levels to maximize sales potential. Maintained a keen focus on achieving an ideal balance between supply and demand dynamics through regression analysis using Databricks.

Initiated and led pricing strategy project that resulted in price reductions for specific key products to improve competitiveness, and price increases on products that were not priced to value.

Provided clear guidance on requirements and specifications during UAT cases, ensuring a cohesive and effective partnership between product and testing teams.

Played a key role in client interaction, delivering impactful performance reports, strategic recommendations, and engaging presentations, ensuring alignment with client expectations.

Championed in-depth data investigations to unravel intricate insights into retailer performance, aligning findings with prevailing market trends to inform strategic business decisions

Expense and travel analysis using SAP Concur to successful tax implementation within the accounting / finance department and developed budget and expense markers on Power BI by importing data from various systems and unifying the metrics.

Analysis of corporate wide travel program from data in SAP Concur led to a partnership with Marriott, bringing in advertisement spend of $500K.

Participate in Workday Report build activity for generating reports and related divisions including staffing, events, compensation, and payroll reports based event types and revenue generating operations of the business.

ServiceNow platform best practices and design thought leadership (workflow, catalog, service portal) and annual releases change management involved within the organization.

Design and implementation of new processes for Service Desk, resolver, fulfiller and production support groups.

Gathering requirements for RFP process and determining budget planning, vendor management, cost analysis.

Collaborated with Marriott in determining proposition value, alongside other projects with Global Partnerships team.

Automated manual uploads into SaaS by creating a VB script macro to convert data into import files from SQL queries.

Developed mobile BI reporting dashboards using Microsoft Power BI and Tableau for senior executives.

Support a culture of continuous improvement, implement process improvements including updates to BI intake process

Participated in all phases of TD's HCM Workday SDLC including documentation, analysis, planning/roadmap, solution design, process mapping, testing, etc.

Led go-live, change management & curated post-production support programs and libraries for over 125K staff.

Optimized an onboarding task by 30% by creating offer letter generator tool.

Collaborated with product managers to deliver internal mobile solutions to staff such as time tracking, absence management and vacation approval through CAN and US, along with automated metrics & notifications.

Project support to transfer data from HR tech tools like SAP, UKG Kronos and PeopleSoft to successfully implementing into a multi module Workday deployment in 8 months schedule, 90K employees in Canada and 15K in the US with different regulations and business processes for both countries and alternate configurations.

Built automated interview builder for recruitment (VBA + Excel + Power Automate) & reduced time to fill by 20%.

Facilitated quarterly business reviews (QBRs) using Power BI reports to highlight vendor spend trends, supplier performance, and marketing impact.

Supporting business partners in testing and defect resolution while registered incidents to ServiceNow using PagerDuty integration that was developed.

Establish, revise and maintain procedures for updating, validating, and correcting data

Building a strong relationship with geographically distributed HR business partners and COE partners

Overall solutions design deliverables and ensure project estimates account for all activities in the project scope, including project management and application development and software quality assurance reviews

Working with Integration team in developing the links with third party system and maintained system configuration and develop custom and schedule reports

Built EIBs and data reports involved in Quarterly Workday releases analysis and impact on the project. Key participating in decision making roles in workshops focused on global end-to-end Workday process design. Workday tenant review / user acceptance testing (UAT), local requirements gathering, global report design, and Workday integration design

Integration of talent data from Taleo to Workday HCM into EmpCenter Workforce for effective talent management and workforce management to optimize the cost scenario of unionized workers and part time workers.

In depth knowledge of Canadian Payroll and Union workers policies and best practices guidelines to ensure successful deployment of strategies within the HR tools.

Working with unionized employees compliance and laws to configure the timesheet calculations & scheduling of workforce management within the organization to reach optimized costs allocated per event.

Cost and financial analysis done in Power BI of components of scheduling from game time staff to pre-event deployment of resources, using time & attendance data, scheduling as well as the cost of every event / dept.

Optimization of workforce time, attendance, overtime hours and pay in relation to union workers and scheduling.

Reporting to Director of Accounting and Finance regarding costs in correlation to the type of fan attendance / game.

Collaborating with departments such as HR, Sales, Food & Beverage, Fan Experience, Customer Service to determine the total value of ‘fan experience’ which is a metric that can’t be calculated but can be assessed.

Expense and travel analysis using SAP Concur to successful implementation of corporate wide travel program.

Work with clients to develop workshop schedules and timelines for the requirements gathering phase.

Conducted workshops and interview tours between departments to understand and define business processes.

Utilized analytical skills through reporting and presentation of various HR data in order to drive key business decisions to enhance the business strategy and enhance candidate experience.

Acted as product manager responsible for defining the vision, roadmap planning and marketing of fixed business internet access products that successfully optimized the portfolio for talent acquisition under the Avature ATS.

Conducted an end to end recruitment and talent acquisition strategy audit and leveraged the automation and tools offered by Avature to improve efficiency by almost 70%, removing redundant and manual steps.

Managed product lifecycles, gathered and prioritized customer needs, coordinated/translated stakeholder vs. technical requirement.

Worked as Reporting Specialist to create custom reports using Workday + Avature into Power BI to meet the business needs of HR and Payroll application report consumer groups.

Conducted business process brainstorming sessions with HR leaders to determine scope of work and best route for HCM optimization using their current HR ecosystem.

Data dashboard using Tableau and Power BI tools to determine recruiter metrics and determine quality of hire.

Provided teams with training sessions, support infrastructure and guidance end to end recruiting module on Avature.

Developed infographics, visual process maps, HCM and TA roadmaps and responsive HTML email with Google Analytics implemented to determine candidate open / interaction rate with return to the career site.

Providing strategic & operational leadership for the current suite of HR stack (IBM, SumTotal, PeopleSoft) optimizing digitization & automation in 4 implementation projects using agile and scrum methodologies in 24 months.

Digital Transformation project lead: HR status triggers, disposition, automated offer letters, data dashboards for users - improved overall process by 23% efficiency and reduced over 80% of manual workload for offer letters.

Launched mobile apply on the career site increaseing traffic by 30% and lead BA on the Career Site / SumTotal LMS implementation project, Employer Brand project adding great UX / UI value to the team with data insights.

Data mapping and documenting to integrate systems & transfer data within SaaS tools using API / XML feeds.

Creating data models within IBM CRM, PeopleSoft, DocuSign, SAP SuccessFactors, FirstAdvantage, Equifax, Sterling, into the HR ecosystem.

Consulting clients on SaaS ATS technology products and developing solutions to optimize and automate their TA strategy by studying their current tech ecosystem & optimizing business processes.

Talent strategy consulting to 10 client accounts, managing $10.2M portofolio of TD, PNC, PwC, KPMG, Home Depot, Wal-Mart, Disney, Kinross, Stryker, Loblaw, etc.

Post-production deployment support strategy and management (daily updates, hackathons, refresher help sessions, etc) and full implementation of modules including data conversion / migration of data into the system.

CSM, managing customer requests + support, successfully assisting in the upselling $2.3M additional products.

Developing macros and automation within Excel and also leveraging SmartSheets for Project Management updates and tracker dashboards for implementation progress for clients.